Be Our Guest: Perfecting the Аrt of Customer Service (книга)
Be Our Guest: Perfecting the Аrt of Customer Service | |
Автор: | Michael D. Eisner |
---|---|
Оригинал издан: | 2001 |
«Be Our Guest: Perfecting the Аrt of Customer Service» — книга 2001 года.
Содержание |
Содержание 
От издателя 
«All organizations are driving toward the same goal-how best to serve the people who purchase their products and services. Whether they are called clients, customers, constituents, or, in Disney-speak, guests — they must be satisfied or risk being…»