Foundations of Service Level Management (книга)
Foundations of Service Level Management | |
Автор: | Rick Sturm Wayne Morris |
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Оригинал издан: | 2000 |
«Foundations of Service Level Management» — книга 2000 года.
Содержание |
Содержание 
От издателя 
« Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies…»