Quality Without Tears: The Art of Hassle-Free Management (книга)
Quality Without Tears: The Art of Hassle-Free Management | |
Автор: | Philip B. Crosby |
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Оригинал издан: | 1995 |
«Quality Without Tears: The Art of Hassle-Free Management» — книга 1995 года.
Содержание |
Содержание 
От издателя 
«The author's objective is to show managers how to build quality into all aspects of a company's operations thereby lowering costs, increasing sales, and boosting profits and do all this without the typical bureaucratic controls and procedures that…»